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Magda
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Storing & Washing Down
DOWN STORAGE Store uncompressed out of direct sunlight in a dry, cool place. If your down product gets damp, air thoroughly and make sure it is completely dry before storing. If the product is stil...
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Contact us
If you can't find what you're looking for in our help centre, you can use the form below to get in touch with our customer service team directly.
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USA Warranty Returns
When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore, we would recommend contacting your stockist in the first instance, particularly if the i...
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USA Rab® Repair Service
We offer a variety of repairs including badges and patches, replacing fabric panels, stitch and seam repairs and zips. When repairing an item, we will always strive to achieve the most functional a...
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Rab® Wash: Specialist Down Wash Service
As a brand specializing in Down products, we would always recommend having down items professionally cleaned. Rab® down products can be home cleaned, however, this can be a difficult and time-consu...
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Do I need to set up an account to place an order?
No, you don’t need to register to place an order with us, you can simply check out as a guest. However, registering on our website will allow you to check your order status, look at previous transa...
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Washing Synthetic Jackets
The instructions below are a guide to cleaning our synthetic insulation-filled products. Hand or machine wash your garment using a non-biological liquid detergent, pure soap or a technical cleaner ...
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My Jacket is Leaking Down
The fabrics we use are technically down proof, but there are situations in which the down will appear to be leaking. The down we use is (usually) a minimum of 90% down and 10% feathers, with the fe...
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Washing & Reproofing Waterproofs
WASHING The instructions below are a guide to cleaning any of our waterproof range, more specific instructions for your membrane can be found on the garment label. Hand or machine wash using a tech...
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Synthetic or Down Insulation
There are many reasons why people choose a down filled jacket: it has a superior warmth-to-weight ratio, it is highly compressible, it has excellent heat retention and with proper care it can last ...