In these uncertain times, we are extending our current returns window from 28 to 90 days to hopefully allow adequate time for you to return any unwanted orders to us. We certainly do not want you to feel under any pressure to go outside just to post your item to us. We will continue to monitor what is happening and review this policy if necessary.
We are currently unable to exchange items and will refund products returned to us under the policy above.
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged.
Rab cannot be held responsible for items lost in transit upon return.
Not ordered from us?
When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle-free service.
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of an accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. We do however offer a repair service and damages of these kinds can be repaired for a fee, please visit our After Care & Repairs page for more information or to request a repair.
Customers are responsible for shipping items to Rab® and we will cover the return shipping costs of all items deemed to be faulty.