Online Returns

Exchanges

We do not currently offer exchanges. Please return your item for a refund and place a new order online.

Online Returns

If you change your mind about an item and wish to return it, you may do so within  45 days for a full refund (excluding carriage costs)

To qualify for a refund in full, the item must be in an unused resaleable condition with all tags intact.

We reserve the right to reduce the refund amount if items are returned in a non-saleable condition.  For hygiene reasons we will not accept returns on underwear unless they were received in error.

Do you offer FOC Returns?

We do not offer free returns. We feel this encourages unconsidered multiple purchases, which are often returned soiled or damaged. This creates unnecessary cleaning and repair processes, increasing the environmental impact and requiring us to seek an alternative sales outlet for these items.

We ensure that 100% of items returned to us are resold or given a second life.

We do understand that returns are sometimes necessary and want to ensure that you are satisfied with your purchase. So, we offer a subsidized next-day, insured return service operated by our preferred courier partner in the USA Fedex. Fedex has an ambitious plan to deliver more sustainable deliveries which align with our own ambitions https://www.fedex.com/en-us/sustainability.html

This next day returns service costs $6.00, of which 50% will be donated by us, to an Outdoors charity based in the USA. 

For 2023/24 our chosen charity partner is Big City Mountaineers whose mission is to provides trans formative experiences through connections to nature that strengthen life skills and build community for youth from dis-invested communities. You can find out more about their work at https://bigcitymountaineers.org/

Ready to return your order

If you know your order number please click here to be taken directly to our Returns Portal

Alternatively, if you have registered an account, you can visit your Account page on the Rab website and begin the process there:

Click on the order you would like to return:

Click Return My Order and follow the instructions:

Not ordered from us?

If you purchased your Rab product from one of our retailers, you entered a contract of sale with them. Therefore you will need to contact them to return your order. Each retailer will have its own returns policies so please check directly with them regarding this. 

Something wrong with your product?

It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials.

If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in place to ensure that your issue is quickly resolved.

If you purchased the item from us or it has been over a year, please submit a Service Request form and we will look to rectify the issue for you.

Our Rab Promise is in addition to your standard legal rights.