Online Returns

Exchanges

We do not currently offer exchanges. Please return your unwanted item for a refund and pop a new order through online.

Online Returns

If you change your mind about an item and wish to return it for a credit, you may do so within 45 days.

To qualify for a refund in full, the item must be in an unused resaleable condition with all tags intact.

We reserve the right to reduce the refund amount if items are returned in a non-saleable condition.  For hygiene reasons we will not accept returns on underwear unless they were received in error.

Do we offer FOC Returns?

We do not currently offer free-of-charge returns. 

Ready to return your order

To return an unwanted order please package securely and return to the below address, quoting your order number:

Not ordered from us?

If you've bought your Rab product from one of our retailers, you entered a contract of sale with them. Therefore you will need to contact them to return your order. Each retailer will have its own returns policies so please check directly with them regarding this. 

Something wrong with your product?

It doesn't happen often, but sometimes things go wrong. We stand behind all our products.

Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials.

If there's something wrong with your product and it's less than a year old, please contact the retailer you bought it from. They will have a procedure in place to ensure that your issue is quickly resolved.

If you purchased the item from us or it has been over a year, please submit a Service Request form and we will look to rectify the issue for you.

Our Rab Promise is in addition to your standard legal rights.